FAQ
Ordering
When will my order ship?
Our team typically requires 1–2 working days to carefully package and dispatch your complete order. For intricate pet products—such as elaborate cat litter boxes with complex designs or multi-functional dog homes—it may take 3–4 working days. Orders placed after 3:00 pm EST on Friday or over the weekend will ship on the next business day.
Our team typically requires 1–2 working days to carefully package and dispatch your complete order. For intricate pet products—such as elaborate cat litter boxes with complex designs or multi-functional dog homes—it may take 3–4 working days. Orders placed after 3:00 pm EST on Friday or over the weekend will ship on the next business day.
Where do you ship to?
Blue Pets offers worldwide shipping for our pet product collections. Note that international delivery times vary by location, and additional customs fees or import taxes may apply to orders outside our base country.
Blue Pets offers worldwide shipping for our pet product collections. Note that international delivery times vary by location, and additional customs fees or import taxes may apply to orders outside our base country.
Product
How are product materials sourced?
We source materials ethically and sustainably. A significant portion of our pet product materials—including plastics, fabrics, and trims—comes from local suppliers to support regional businesses and artisanal craftsmanship.
We source materials ethically and sustainably. A significant portion of our pet product materials—including plastics, fabrics, and trims—comes from local suppliers to support regional businesses and artisanal craftsmanship.
How accurate are product photo colors?
Colors in our product images are generally accurate, but slight variations may occur due to material batch differences in dyeing or monitor display settings.
Colors in our product images are generally accurate, but slight variations may occur due to material batch differences in dyeing or monitor display settings.
Returns
What is your return policy?
Refer to Blue Pets’ [Returns & Exchanges](insert link) page for full policy details.
Refer to Blue Pets’ [Returns & Exchanges](insert link) page for full policy details.
My item arrived damaged. What should I do?
We prioritize careful packaging, but if your pet product arrives damaged, contact us immediately via our [Contact Us](insert link) page.
We prioritize careful packaging, but if your pet product arrives damaged, contact us immediately via our [Contact Us](insert link) page.
Payment
Do you offer cash on delivery?
We do not offer cash on delivery, but we provide multiple secure payment options to protect your purchase for potential returns.
We do not offer cash on delivery, but we provide multiple secure payment options to protect your purchase for potential returns.
Can I use Afterpay for orders shipping to Los Angeles?
Yes! Blue Pets partners with Afterpay to offer flexible payments for customers worldwide, including those in Los Angeles.
Yes! Blue Pets partners with Afterpay to offer flexible payments for customers worldwide, including those in Los Angeles.
Adjustments Made:
- Brand Integration: Replaced all references with "Blue Pets" in shipping, returns, and payment sections.
- Industry Adaptation: Modified product examples (e.g., "cat litter boxes", "dog homes") to align with pet supplies, matching the brand context.
- Contact Detail Removal: Removed all email/phone number references, replacing them with generic link placeholders (e.g., "[Contact Us](insert link)").
- Consistency: Maintained brand name capitalization and ensured all content reflects pet product terminology while retaining original policy structures.